General Shipping Times and Policy

*temporary shipping times 28/08-01/09, orders selected next day will take 1-3 days to be made, and then delivery is sent Via Next Day DHL Express*

PLEASE ALLOW 1-3 DAYS TO SHIP STANDARD ORDERS. ORDERS PLACED AFTER 2PM WILL BE PROCESSED THE NEXT DAY. PLEASE NOTE WE DO NOT SHIP OR PROCESS ORDERS ON THE WEEKEND UNLESS FOR SPECIAL DATES LIKE CHRISTMAS, VALENTINE'S DAY, OR MOTHER'S DAY.

ANY NEXT DAY DELIVERY ORDERS ARE TO BE MADE AS A PRIORITY.

Local Pickup

If you have selected local pick up, you will receive an email/text to say when your order is available to be collected. Please ensure that you have a time slot from us so we can meet you at our premises. You must provide your order number and name, along with a government issued ID that matches the order.

Local Delivery

Your delivery must be within a 20mile radius within our Middlesbrough facility and a flat rate of £15 is added on top of your order for this service. Your delivery time-frame is chosen by you and you will receieve updates when your order is on the way for scheduled delivery.

Change of address

We are only able to change the address of your order if it is not yet fulfilled. If it already has been fulfilled, we advise that you reach our to the courier provided with your tracking number.

Order Cancellation

Due to the fast nature of our logistics and floral specialists working on orders straight away, we are unable to cancel orders.

Do you offer exchanges or returns?

If you would like to return your item and be given a store credit voucher please email .............

Please note that the original shipping costs cannot be covered and you will be responsible for the return shipment cost.

How do I find my tracking number?

Once you have recieved your email to say your order has been dispatched, you will receieve a following email that includes a tracking and reference number. Please email us if you have further wuestions whilst waiting for your tracking.

Do you ship world-wide?

We are currently working with our courier to allow us to ship globally, we currently only ship within mainland UK.